DUE TO COVID-19 because we cannot wash anything and send it back out we cannot accept returns. We are very sorry but this is the only way we can operate currently.
AS SOON AS POSSIBLE WE WILL RETURN TO OUR OLD POLICY WHICH IS BELOW.
Returns and Exchanges
We want our Opolis customers to be 100% satisfied with the gear we provide. If you are not completely satisfied with your order, please let us know so we can make it right as soon as possible.
Return and Exchange Policy
- We provide full refunds up to 30 days after the original purchase date. Refunds are credited to the card used in the original transaction.
- We accept exchanges and requests for store credit up to 30 days after the original purchase date.
- We cannot refund original shipping charges unless a defective product was received or a shipping error occurred. Please request a return shipping label at firstname.lastname@example.org
Shipping Info and Additional Information:
Unfortunately we are not Amazon and our delivery drone game is none existent. Please allow 5-7 business days for delivery on all orders and returns. In the event a requested item is going to be delayed exceeding that timeframe, we will notify you ASAP.
Refunds to your credit card should process within 1-2 business days after the refund is initiated. The total price of your refund or store credit may vary from the listed price of each item based on any discounts or taxes applied to the original order. Please inform us if your credit card information has changed since your original order.
If you require a refund for an item purchased in our retail store and cannot come into our location or have any additional questions, please email email@example.com